How to file a claim with Seel Green Shipping Protection

How to File a Claim with Green Shipping Protection

How to Submit a Claim Request

Customers who purchased Green Shipping Protection with their order at Bulbboss.com can file a claim through the Seel Resolution Center using the following methods:

  • Via Tracking Page on Our Store
    - Open the tracking page for your protected order.
    - Click “Report an issue.”
    - You will be redirected to the Seel Resolution Center.
  • Via Policy Confirmation Email from Seel
    - A direct link to the Resolution Center is included in the email.
  • Direct Access
    - Visit https://resolve.seel.com/17track.
    - Enter your email address and policy ID or order ID to log in.

Steps to Submit a Claim

  • Log into the Seel Resolution Center
    - If using the tracking page or email, login is pre-filled.
    - If visiting directly, enter your details manually.
  • Select the Issue Type
    - Delay: Follow guided steps for shipment delays.
    - Damage: Upload clear photos of the damage, add comments if needed.
    - Loss: Upload supporting documents if required.

Required Supporting Documents

For Damage Claims:

  • Clear photos of carrier packaging and product packaging.
  • Clear photos showing item damage.
  • Examples: Damaged outer box, leaked product packaging.
  • Note: Cosmetic packaging damage without item impact or pre-shipment defects are not covered.

For Loss Claims:

  • If marked “lost” (no delivery scan within 30 days domestic / 60 days international) → no proof required.
  • If marked “delivered” but not received → may require police report, carrier letter, or security footage.
  • First occurrence may be approved without documents; repeated cases will require documentation.

For Delay Claims:

  • No documents required; judged automatically by tracking.

Payout Options

Upon claim approval, Seel offers four payout methods:

  • PayPal → Instant, multi-currency.
  • Venmo → Instant, USD only.
  • Direct Deposit (ACH) → 1–3 business days, USD only, US bank accounts.
  • Tremendous → Virtual Visa card.

Customers can select their preferred payout method during the final step of claim submission.