Frequently Asked Questions

Order & Product

Can I customize the product?

Sure. We can customize the product according to your needs. Contact us at support@bulbboss.com with details like product name/code and customization request. Extra fees may apply.

Extend wire length
Add plug with extra cord
Change the color of mounted base
Change the style of light bulb fixture

How to track my order?

Please visit our Order Tracking page.

Tracking prefixes: WSEUS, SF, AG, CY, LY.

UPS Tracking: No updates until the package arrives at UPS warehouse (28–40 days). Contact us for details.

What is the Light Color option (3 Colors Changeable)?

Includes White (6000K), Warm (3000K), Neutral (4000K). Switch colors by toggling the light on/off.

What is the Light Color option (Infinitely Dimmable)?

Adjust brightness (step ~8%) and color temperature (3000K–6000K) with remote control.

How to install a pendant light?

Turn off electricity at main circuit.
Remove old fixture and disconnect wires.
Assemble new pendant according to manual.
Connect wires (white=neutral, black=hot, green=ground).
Secure fixture, adjust height, turn power back on.

Payment

How to Pay with Credit or Debit Card Without a PayPal Account?

Select “Pay with PayPal” at checkout → On PayPal page, click “Pay with Credit or Debit Card.” No PayPal account required.

Shipping

Why the UPS / FedEx tracking doesn't move after created?

This is the final courier tracking. It may not update until scanned by UPS/FedEx. Once scanned, it becomes active.

How to file a claim with Seel Green Shipping Protection?

Access Seel Resolution Center:

From Tracking Page → “Report an issue.”
Via Seel confirmation email.
Direct: resolve.seel.com/17track

Provide required docs (photos for damage, docs for loss). Payout options: PayPal, Venmo, US Direct Deposit, or Virtual Visa.